TECHNICAL SUPPORT
TempTrack is pre-configured to your specific requirements prior to shipping to you. We work closely with your IT group
as we prepare the system and to ensure an easy set up when your order arrives. It is a plug and play system, so you
can self-install the system quickly and easily or we can help install it for you. It is very user friendly in terms of
installation, setting it up, and using it but remote assistance from our helpdesk is always readily available to you pre,
during and post installation.
Software Updates
To check for software updates for potential fault fixes or minor functional improvements, click on the Windows Start menu, All Programs or All Apps, TempTrack, and Check for Updates. The software will then search the internet for any updates applicable. Select Next to download the updates and follow the screen instructions to install the update.Calibration Certificates for Sensors
NATA traceable calibration certificates for sensors can be issued at the time of purchase.Annual Calibration of Sensors
The sensors are factory calibrated digital microprocessors, NATA certified, and are within +/- 0.5°C over -10°C to +85°C for the standard sensor. Annual calibration ensures that the sensor remains within the specified accuracy. Calibration reference sensors can be rented for two weeks to conduct self calibration. Download the Self Calibration Userguide here. If your application requires high precision eg. +/- 0.1oC, we offer an error correction capability that can be built into TempTrack to perform an automatic adjustment based on the sensor error profile.SMS Alerts - Account Set Up
In additional to email alerts, alerts can also be sent via SMS to user/s. Prior to using any SMS service for alerts from the TempTrack system, an account must be set up with an SMS API (either BulkSMS or Clickatell). Once the Clickatell or BulkSMS account is set up, the SMS account details can be added on the TempTrack software. TempTrack alerts via SMS can then occur. Download the SMS Alert Set Up Userguide here. Contact our helpdesk on 1300 871 223 if you require any assistance.Data Downloads and Reports
TempTrack has a comprehensive reporting feature that enables the self generation, printing and sending of reports and charts. For businesses without pc access, we provide a remote data download service so you have access to all stored data from the TempTrack database.Fridge Temperature Profiling
Different types of fridges use different temperature control mechanisms and can exhibit different temperature profiles throughout the day. There are many other factors that can produce temperature fluctuations inside the fridge, for example, the defrost-cycle, the condition of the door seals, the age and condition of the fridge compressor, the frequency of door opening, and the setting of the temperature dial. To ensure the fridge is maintaining its internal temperature according to the safety standards, TempTrack provides a fridge temperature profiling feature.TECHNICAL SERVICES
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