TECHNICAL SUPPORT

TempTrack is pre-configured to your specific requirements prior to shipping to you. We work closely with your IT as we

prepare the system to ensure an easy set up when your order arrives. It is a plug and play system, so you can self-

install the system quickly and easily or we can install it for you. It’s very user friendly in terms of installation, setting it up,

and using it but remote assistance from our helpdesk is always readily available to you pre, during and post installation.

ONLINE MANUALS

QUICK INSTALLATION USER GUIDE Download SOFTWARE USER GUIDE Download SELF CALIBRATION USER GUIDE Download

CUSTOMER SUPPORT

Contact us anytime for help or advice. Call us on (03) 96819118 or send us an email support@temptrack.com.au.
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Calibration and Calibration Certificates

The sensors are factory calibrated digital microprocessors, NATA certified, and are within +/- 0.5°C over -10°C to +85°C for the standard sensor. Annual calibration ensures that the sensor remains within the specified accuracy. The calibration service comes with a NATA traceable calibration certificate. If your application requires high precision eg. +/- 0.1oC, we offer an error correction capability that can be built into TempTrack to perform an automatic adjustment based on the sensor error profile.

Data Downloads and Reports

TempTrack has a comprehensive reporting feature that enables the self generation, printing and sending of reports and charts. For businesses without pc access, we provide a data download service so you have access to all stored data from the TempTrack database. This service can be performed remotely by equipping the system with a GPRS modem. Alternatively, we can come on-site and download the data for you.

Fridge Temperature Profiling

Different types of fridges use different temperature control mechanisms and can exhibit different temperature profiles throughout the day. There are many other factors that can produce temperature fluctuations inside the fridge, for example, the defrost-cycle, the condition of the door seals, the age and condition of the fridge compressor, the frequency of door opening, and the setting of the temperature dial. To ensure the fridge is maintaining its internal temperature according to the safety standards, we offer a fridge temperature profile measurement service.

Software Updates

To check for software updates for potential fault fixes or minor functional improvements, click on the Start menu, All Programs, TempTrack and select Check for updates. The software will then search the internet for any updates applicable. Click on Next to download the updates and follow the screen instructions to install the update.

TECHNICAL SERVICES

SYSTEM SPECIFICATIONS Download WIRELESS BATTERY POWERED LOGGER Download MIGRATING SERVER TO A NEW PC Download